SHIPPING & DELIVERY POLICY

Sam Watch & Jewelry Repair

Website: https://samwatchjewelry.com
Email: support@samwatchjewelry.com

Last Updated: November 11, 2026

At Sam Watch & Jewelry Repair, we are committed to providing reliable shipping and delivery services to ensure that eligible orders, watches, and jewelry items entrusted to us are handled with care.

This Shipping & Delivery Policy explains our order processing procedures, shipping methods, shipping fees, estimated delivery times, and responsibilities regarding delivery issues.

Whether you are purchasing an eligible item or sending a watch or jewelry piece for repair, we strive to make the shipping process as convenient, transparent, and reliable as possible.

Please review the following information before placing an order or arranging a shipment with us.

1. Order Processing Time

All eligible orders are generally processed within 1–2 business days before shipment.

Our processing time includes reviewing order information, preparing items, verifying shipping details, and arranging shipment with the appropriate carrier.

Please note:

• Orders are generally processed Monday through Saturday, excluding Sundays and public holidays.
• Orders placed on Sundays or public holidays will generally begin processing on the next business day.
• Processing times may vary depending on order volume, item availability, or the nature of the service requested.
• Certain watch and jewelry repair services may require additional inspection or preparation time.
• If an unexpected delay occurs, we will make reasonable efforts to notify you by email.

If your order has not yet been shipped, it may still be undergoing preparation or processing.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, where available.

You can use this tracking information to monitor your shipment until delivery.

2. Shipping Methods & Delivery Time

Sam Watch & Jewelry Repair provides shipping services for eligible orders and watch or jewelry repair items within the United States, subject to service availability.

We work with shipping carriers to help ensure that eligible orders and customer items are transported safely and efficiently.

Our standard shipping information is as follows:

Important Shipping Notes

• We currently focus on domestic shipping within the United States.
• We do not currently ship to U.S. military bases or APO/FPO addresses.
• We do not support shipping one order to multiple delivery addresses.
• Each shipment must have one complete and valid shipping address.
• Delivery estimates may vary depending on the destination and shipping carrier.
• Delivery times may be longer during holidays, peak seasons, or unexpected transportation delays.
• Shipping availability and fees will be confirmed before an order or repair shipment is finalized.

The estimated delivery period begins after the order has been processed and dispatched, not when the order is initially submitted.

We appreciate your understanding and patience while your shipment is being delivered.

3. Taxes & Additional Charges

Applicable sales taxes may be calculated and collected according to relevant state and local tax regulations.

Shipping charges and other applicable fees will be communicated to customers before payment is finalized, where required.

For domestic shipments within the United States, customers will be informed of applicable shipping charges during the ordering or service arrangement process.

Please note:

• Additional charges may apply for special shipping arrangements, where available.
• Any applicable additional fees will be communicated before confirmation whenever reasonably possible.
• Customers are responsible for providing accurate billing and shipping information.

Sam Watch & Jewelry Repair currently focuses on domestic shipping within the United States and does not guarantee international shipping availability.

If international shipping becomes available in the future, applicable customs duties, import taxes, and other destination-related charges will be communicated according to the relevant shipping arrangements.

4. Shipping Delays & Delivery Issues

Although we work with shipping carriers to ensure timely delivery, unexpected delays may occasionally occur due to circumstances beyond our reasonable control.

These may include:

• Severe weather conditions.
• Transportation or logistics disruptions.
• High shipping volumes during holidays.
• Carrier operational delays.
• Incorrect or incomplete delivery information.
• Natural disasters or other unexpected circumstances affecting transportation.

We appreciate your patience and understanding when such situations occur.

What If My Package Takes More Than 30 Days to Arrive?

If your eligible order or repair shipment has not been delivered within 30 days after shipment, please contact our customer support team.

We will review the tracking information and investigate the delivery status with the relevant shipping carrier where appropriate.

If the package is confirmed lost or remains undelivered after our investigation, we will work with you to provide an appropriate resolution, which may include:

• Arranging a replacement shipment, where applicable.
• Providing a refund for an eligible purchase.
• Discussing an alternative resolution based on the circumstances.

For watches or jewelry items entrusted to us for repair, any resolution will also take into account the applicable service agreement and consumer protection laws.

What If My Tracking Information Shows "Delivered" but I Have Not Received My Package?

If your tracking information shows "Delivered" but you cannot locate your package, we recommend following these steps:

1. Check around your property, front door, mailbox, porch, or designated delivery location.
2. Ask household members or neighbors whether they accepted the package.
3. Review the tracking information for additional delivery details.
4. Contact the shipping carrier using the tracking details provided in your shipping confirmation email.

If the package is still missing after completing these steps, please contact our customer support team.

Customer Support Email: support@samwatchjewelry.com

Please include your order number and tracking information so that we can investigate the issue and assist you.

We aim to respond to shipping-related inquiries within 12 hours where reasonably possible, although response times may vary depending on the complexity of the issue and business hours.

5. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order or arranging a repair shipment.

Please carefully review the following details before submitting your request:

• Recipient's full name.
• Street address and apartment or suite number, if applicable.
• City, state, and ZIP code.
• Valid contact information.
• Any additional delivery instructions, where necessary.

Sam Watch & Jewelry Repair is not responsible for delivery failures or delays caused by incorrect or incomplete shipping information provided by the customer, to the extent permitted by applicable law.

What If I Entered the Wrong Shipping Address?

If you notice an error in your shipping information after placing an order, please contact us immediately.

Email: support@samwatchjewelry.com

We will review your request and determine whether the shipping information can still be corrected.

Please note:

• Address changes may be possible before shipment.
• Once an order has been shipped, we may not be able to modify the delivery address.
• Additional shipping charges may apply if a reshipment is necessary due to incorrect information supplied by the customer, where permitted by applicable law.
• Address correction requests are subject to carrier availability and approval.

We strongly recommend checking your shipping details before submitting your order.

6. Refused Shipments & Undeliverable Packages

Customers are responsible for providing a valid delivery address and ensuring that someone is available to receive the package when required by the shipping carrier.

A shipment may be considered undeliverable in situations such as:

• The customer refuses to accept the package.
• The shipping address is incorrect or incomplete.
• Multiple delivery attempts have failed.
• The package cannot be delivered due to circumstances attributable to the recipient.
• The recipient is unavailable when delivery confirmation or a signature is required.

If a package is returned to us because of an issue attributable to the customer, we will review the circumstances and contact the customer to discuss the available options.

Additional shipping charges may apply if the customer requests reshipment, where permitted by applicable law and disclosed before the reshipment is arranged.

Refund eligibility for refused or undeliverable shipments will be assessed individually, subject to our Exchange, Cancellation, Return & Refund Policy and applicable consumer protection laws.

We do not automatically guarantee a refund for refused or undeliverable shipments.

For watches or jewelry items entrusted to us for repair, we will communicate with the customer regarding appropriate return or redelivery arrangements.

7. Shipping for Watch & Jewelry Repair Services

At Sam Watch & Jewelry Repair, we understand that watches and jewelry items may have significant monetary, personal, or sentimental value.

We encourage customers to take appropriate precautions when shipping items to us for repair.

Before sending your watch or jewelry item, please consider the following recommendations:

• Package your item securely using suitable protective materials.
• Use a sturdy shipping box to help prevent damage during transportation.
• Include only the items necessary for the requested repair.
• Avoid including unnecessary accessories or personal belongings.
• Use a shipping service that provides tracking information.
• Retain your shipping receipt and tracking number until delivery is confirmed.

Where appropriate, customers may wish to consider shipping insurance or additional carrier protection for valuable items.

Customers should contact our support team before arranging a repair shipment to confirm the applicable shipping instructions and receiving arrangements.

Email: support@samwatchjewelry.com

For items received by our business, we will handle them with reasonable care in accordance with the applicable repair agreement and relevant laws.

8. Contact Information

If you have any questions about shipping, delivery times, tracking information, or delivery issues, please contact our customer support team.

Business Name: Sam Watch & Jewelry Repair

Website: https://samwatchjewelry.com

Email: support@samwatchjewelry.com

Business Address:

145 S Fairfax Ave, Suite #364
Los Angeles, CA 90036
United States

Customer Support Hours:

• Monday – Friday: 9:00 AM – 6:00 PM
• Saturday: 10:00 AM – 4:00 PM
• Sunday: Closed

Holiday hours may vary.

For faster assistance, please include your order number, tracking number, and a brief description of your shipping inquiry when contacting us.

We appreciate your trust in Sam Watch & Jewelry Repair. Our goal is to provide a reliable and convenient shipping experience while ensuring that your watches and jewelry items receive the attention and care they deserve.

Sam Watch & Jewelry Repair
Watch & Jewelry Repair Services
Los Angeles, California, United States

Website: https://samwatchjewelry.com
Email: support@samwatchjewelry.com