EXCHANGE, CANCELLATION, RETURN & REFUND POLICY
Sam Watch & Jewelry Repair
Website: https://samwatchjewelry.com
Email: support@samwatchjewelry.com
Last Updated: November 11, 2026
At Sam Watch & Jewelry Repair, we are committed to providing reliable watch and jewelry repair services and ensuring customer satisfaction. We carefully handle every service request and strive to deliver quality workmanship and helpful customer support.
This Exchange, Cancellation, Return & Refund Policy explains our procedures for service exchanges, order cancellations, returns, and refunds.
Please review the following terms before submitting a service request or completing a purchase through our website.
1. Exchange Policy
At Sam Watch & Jewelry Repair, we take care to ensure that each watch and jewelry repair request is handled according to the details confirmed by the customer.
Before submitting an order or service request, customers are responsible for carefully reviewing and confirming all relevant information, including:
- Watch or jewelry brand, model, and description.
- Requested repair or maintenance service.
- Item condition and technical details, where applicable.
- Service instructions and special requirements.
- Contact and shipping information.
- Any additional specifications agreed upon before service begins.
We do not support exchanges or free service replacements for issues caused by incorrect information or preferences provided by the customer, including:
- Incorrect service selection.
- Incorrect watch or jewelry specifications provided by the customer.
- Changes in personal preferences after service confirmation.
- Incorrect shipping or contact information supplied by the customer.
However, if Sam Watch & Jewelry Repair makes an error or fails to provide the agreed-upon service, please contact us so that we can review the situation and determine an appropriate resolution.
Depending on the circumstances, an appropriate resolution may include additional repair work, a service correction, a replacement where applicable, or another mutually agreed solution.
We encourage customers to verify all service details before confirming their requests.
2. Order Cancellation Policy
Customers may request to cancel an order or service request within 6 hours of placing it.
Please review the following conditions:
- Cancellation requests must be submitted within 6 hours of the original order placement.
- After 6 hours, the order may already be under processing, preparation, or fulfillment.
- Cancellation may no longer be possible once repair work has started or an order has been shipped.
- An eligible cancellation may be subject to a 10% cancellation fee based on the total order value, only where permitted by applicable law and disclosed before the transaction.
For repair services, cancellation requests will be reviewed based on the status of the repair, any work already performed, and the applicable service agreement.
How to Request a Cancellation
To request an order cancellation, please contact our customer support team:
Email: support@samwatchjewelry.com
Please include the following information:
- Full name.
- Order number.
- Date of purchase.
- Reason for cancellation.
Our support team will review your request and notify you of the cancellation status.
If a cancellation is approved, any applicable refund will be processed according to this policy and applicable laws.
Cancellation fees will be applied only where legally permitted.
3. Return & Refund Policy
Sam Watch & Jewelry Repair values customer satisfaction and aims to resolve concerns regarding eligible purchases and watch and jewelry repair services fairly.
This section explains the conditions under which customers may request a return or refund.
3.1. Return Period
Our standard return and refund request period is 30 days after delivery for eligible products and purchases.
Customers must contact us within 30 days of receiving the eligible item to request a return or refund.
For watch and jewelry repair services, the applicable period will generally be determined based on the service completion date or delivery date, depending on the nature of the request and the original service agreement.
After the applicable period, return or refund requests may no longer be accepted, except where required by applicable law.
3.2. Eligible Cases for Returns & Refunds
We may accept returns and provide appropriate refunds or other resolutions in the following circumstances:
Damaged Items: A watch, jewelry item, or eligible product arrives damaged during delivery.
Defective Items: The received product has a defect that affects its intended use.
Incorrect Items: The customer receives an item different from the one ordered.
Service Errors: The completed repair does not match the service specifications agreed upon.
Unusable Items: The received watch or jewelry item is broken or unusable due to an issue attributable to our handling or service.
Incomplete Service: An agreed-upon repair or service has not been completed as confirmed.
Each request will be reviewed individually to determine eligibility and the appropriate resolution.
Where an issue is confirmed to be our responsibility, we will work with the customer to arrange an appropriate solution, which may include additional repair work, a replacement where applicable, or a refund.
3.3. Return Conditions
To be eligible for a return, the item must meet the following conditions, where applicable:
- The item must be in its original condition, except for damage or defects reported in the return request.
- The item must include any original packaging or accessories provided with the order, where applicable.
- The item must not have been altered, repaired, or modified by another service provider after delivery, where such changes affect the reported issue.
- The customer must provide sufficient information and supporting evidence for our review.
- The return request must be submitted within the applicable return period.
Returns may not be accepted in the following circumstances:
- Damage caused by misuse, accidents, or improper handling by the customer.
- Additional modifications or repairs performed by another service provider without our authorization, where such modifications affect the reported issue.
- Issues resulting from incorrect information or specifications supplied by the customer.
- Normal wear and tear or cosmetic changes unrelated to the agreed-upon repair.
- Minor cosmetic differences that do not affect the agreed-upon repair or service quality.
These conditions do not limit any rights customers may have under applicable consumer protection laws.
3.4. Required Proof for Refund Requests
To help us review your return or refund request efficiently, please provide the following information:
- Proof of purchase or order confirmation.
- Your order number.
- Photos or videos clearly showing the watch, jewelry item, or product condition.
- A description of the issue or reason for the request.
- Relevant email communications, if applicable.
- Shipping receipt or tracking information, where applicable.
For repair-related complaints, please also provide details about the original repair request and the issue experienced after service completion.
Providing complete information helps our team assess your request and determine the appropriate next steps.
3.5. How to Request a Return or Refund
Please follow these steps to submit a return or refund request.
Step 1 – Contact Customer Support
Email us at:
support@samwatchjewelry.com
Include your order number, a description of the issue, and the required supporting evidence.
Step 2 – Request Review
Our customer support team will review your request and generally respond within 2–3 business days.
Step 3 – Receive Return Instructions
If your request is approved, we will provide the applicable return address and instructions.
Step 4 – Ship the Item
Send the approved return using a trackable shipping method to help ensure safe delivery.
Step 5 – Provide Tracking Information
Send us your return tracking number or shipping receipt so that we can monitor the return shipment.
Important:
Please do not return any item without receiving prior approval from our customer support team, except where otherwise required by applicable law.
Unauthorized returns may be refused or may not qualify for a refund, subject to applicable consumer protection laws.
Customers should retain their return shipping receipt until the return process is completed.
3.6. Return Shipping Costs
The responsibility for return shipping costs depends on the reason for the return.
Customer-Related Returns:
Customers may be responsible for return shipping costs when the return is due to a change of preference or an issue not caused by Sam Watch & Jewelry Repair, where permitted by applicable law.
Company-Related Issues:
If the return is due to an incorrect item, confirmed defect, or service error attributable to us, we will arrange an appropriate resolution, including return shipping arrangements where applicable.
Original shipping fees are generally non-refundable unless the return is caused by an error or issue attributable to Sam Watch & Jewelry Repair or otherwise required by applicable law.
3.7. Refund Processing Time
Once an approved returned item has been received and inspected, we will process eligible refunds within 2 business days.
Customers will receive an email confirmation once the refund has been issued.
Please note:
- Refunds are generally issued through the original payment method.
- The time required for the funds to appear in your account depends on your payment provider and financial institution.
- Depending on your bank or payment provider, refunds may take approximately 10–15 business days to appear in your account.
What Should I Do If I Have Not Received My Refund?
If you have not received your refund after the expected processing period, we recommend taking the following steps:
- Check your bank account or payment account.
- Contact your bank or payment provider to confirm whether the refund is pending.
- Review your email for refund confirmation from Sam Watch & Jewelry Repair.
- Contact our customer support team if the issue remains unresolved.
Email: support@samwatchjewelry.com
We will be happy to assist you with your refund inquiry.
4. Important Notes
Please keep the following information in mind when submitting a return, cancellation, or refund request:
- Return and refund requests should be submitted within 30 days of delivery for eligible purchases, subject to applicable policy conditions.
- Customers should contact us and obtain approval before returning an item, except where otherwise required by applicable law.
- We recommend using a trackable shipping service for all approved returns.
- Customers are responsible for ensuring that return packages are properly packaged.
- Watches, jewelry, and accessories should be packaged securely to help prevent damage during transportation.
- We recommend retaining photographs of the item's condition before shipping.
- Sam Watch & Jewelry Repair is not responsible for loss or damage caused by the return carrier, except where applicable law provides otherwise.
- Unauthorized or ineligible returns may not qualify for a refund.
- All requests are subject to review and applicable consumer protection laws.
We reserve the right to review each request individually and determine the appropriate resolution based on the circumstances.
Nothing in this policy is intended to exclude or restrict consumer rights that cannot legally be waived.
5. Contact Information
If you have questions about our Exchange, Cancellation, Return & Refund Policy, please contact our customer support team.
Business Name: Sam Watch & Jewelry Repair
Website: https://samwatchjewelry.com
Email: support@samwatchjewelry.com
Business Address:
145 S Fairfax Ave, Suite #364
Los Angeles, CA 90036
United States
Business Hours:
- Monday – Friday: 9:00 AM – 6:00 PM
- Saturday: 10:00 AM – 4:00 PM
- Sunday: Closed
Holiday hours may vary.
We appreciate your trust in Sam Watch & Jewelry Repair. Our team is committed to providing helpful customer support and dependable watch and jewelry repair services.
Sam Watch & Jewelry Repair
Watch & Jewelry Repair Services
Los Angeles, California, United States
Website: https://samwatchjewelry.com
Email: support@samwatchjewelry.com