PRIVACY POLICY

Sam Watch & Jewelry Repair

Website: https://samwatchjewelry.com
Email: support@samwatchjewelry.com

Last Updated: November 11, 2026

At Sam Watch & Jewelry Repair, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit our website, contact us, submit a watch or jewelry repair request, make a purchase, or use our services.

We understand the importance of keeping your personal information secure and respecting your privacy. We strive to handle personal information responsibly and transparently in accordance with applicable privacy and data protection laws.

By accessing or using our website, you acknowledge that you have had the opportunity to review this Privacy Policy.

Please read this policy carefully to understand our privacy practices and how you can exercise your privacy rights.

Section 1 – Personal Information We Collect

When you visit our website, contact us, request information about our watch and jewelry repair services, submit a repair request, or place an order, we may collect certain personal information that you voluntarily provide.

This information may include:

1. Contact Information

• Full name.
• Email address.
• Phone number.
• Mailing address.
• Billing and shipping addresses, where applicable.

2. Order and Service Information

• Details related to your purchases.
• Watch and jewelry repair requests.
• Service selections and preferences.
• Order history and transaction records.
• Repair instructions and service-related communications.
• Shipping and delivery information.

3. Watch and Jewelry Information

To assess and complete repair requests, we may collect information about the items you submit, including:

• Watch or jewelry brand and model.
• Serial number, where applicable.
• Item descriptions and specifications.
• Photographs of watches or jewelry.
• Descriptions of damage, defects, or other conditions.
• Repair instructions and special requirements.
• Information about previous repairs, where provided.

4. Communication Information

Information you provide when contacting our customer support team, including:

• Questions and inquiries.
• Customer feedback.
• Complaints and service requests.
• Email correspondence.
• Other communications relating to our services.

5. Payment Information

Relevant payment and transaction details processed through our authorized payment providers.

We may receive payment confirmation, transaction references, billing information, and other information necessary to manage payments and business records.

6. Automatically Collected Information

When you browse our website, we may automatically collect certain technical information, including:

• Internet Protocol (IP) address.
• Browser type and version.
• Device information and operating system.
• Pages visited and browsing activity.
• Website access times.
• Referring website addresses.
• General website usage and interaction information.

We use this information to improve website functionality, understand customer preferences, maintain website security, process service requests, and provide better customer experiences.

Email Marketing (If Applicable)

With your consent, we may send you emails about our services, special offers, promotions, business updates, and other relevant information.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails.

Unsubscribing from marketing emails will not prevent us from sending necessary transactional or service-related communications, such as:

• Order confirmations.
• Repair updates.
• Payment notifications.
• Shipping and delivery updates.
• Refund notifications.
• Customer support responses.

Section 2 – Consent

How Do We Obtain Your Consent?

When you provide personal information to contact us, request a watch or jewelry repair service, complete a transaction, verify a payment, arrange delivery, or request a return or refund, we understand that you consent to our collecting and using that information for the specific purpose for which it was provided, subject to applicable law.

If we request your personal information for an additional purpose, such as marketing communications, we will obtain your consent or provide you with an opportunity to decline where required by applicable law.

How Can You Withdraw Your Consent?

If you change your mind after providing consent, you may withdraw your consent to receive marketing communications or request that we stop using your information for certain purposes, subject to applicable legal and contractual obligations.

To submit a request, please contact us:

Email: support@samwatchjewelry.com

We will review your request and respond within a reasonable timeframe.

Please note that withdrawing consent does not necessarily affect information that we are legally required or otherwise permitted to retain for legitimate business purposes.

Section 3 – How We Use Your Personal Information

We may use the personal information we collect for legitimate business and operational purposes, including:

1. Providing Products and Services

• Processing watch and jewelry repair requests.
• Evaluating repair requirements.
• Communicating service estimates and updates.
• Managing purchases and service orders.
• Coordinating shipping and delivery.
• Providing after-service assistance.

2. Customer Support

• Responding to questions and inquiries.
• Resolving complaints and service concerns.
• Providing order and repair status updates.
• Assisting with cancellations, returns, and refunds.

3. Payment and Transaction Management

• Processing eligible payments.
• Confirming transactions.
• Maintaining payment and accounting records.
• Preventing suspicious or fraudulent transactions.

4. Website Operations

• Maintaining website functionality.
• Improving navigation and user experience.
• Understanding website traffic and performance.
• Identifying and correcting technical issues.

5. Security and Fraud Prevention

• Protecting our website and business operations.
• Detecting suspicious activities.
• Preventing unauthorized access.
• Investigating potential fraud or misuse.

6. Marketing and Communications

Where permitted by applicable law and subject to your preferences, we may use your information to provide promotional communications, service announcements, and relevant business updates.

7. Legal and Regulatory Compliance

• Responding to lawful requests.
• Maintaining required business records.
• Enforcing applicable agreements and policies.
• Protecting our legal rights and interests.

We will use personal information only for purposes that are reasonably necessary and compatible with the purposes for which it was collected, subject to applicable law.

Section 4 – Disclosure of Personal Information

We respect your privacy and do not sell or rent your personal information to third parties.

However, we may disclose your personal information in the following circumstances:

1. Service Providers

When sharing information with trusted service providers who assist us in:

• Operating and maintaining our website.
• Processing transactions.
• Arranging shipping and delivery.
• Providing customer support.
• Managing business communications.
• Maintaining website security.

2. Legal Requirements

When required to comply with applicable laws, regulations, legal proceedings, court orders, or legitimate government requests.

3. Business Protection

When necessary to enforce our Terms of Service or protect our legal rights, property, customers, and business operations.

4. Fraud Prevention and Security

When needed to investigate, prevent, or address suspected fraud, security issues, unauthorized activities, or illegal conduct.

5. Business Transfers

In connection with a merger, acquisition, restructuring, financing, or transfer of business assets, subject to applicable privacy laws and appropriate safeguards.

Any disclosure will be limited to what is reasonably necessary for the relevant purpose and subject to applicable privacy laws.

We expect service providers handling personal information on our behalf to use appropriate safeguards and process information only for authorized purposes.

Section 5 – Payment Information

Sam Watch & Jewelry Repair is committed to providing a secure payment experience.

We may use third-party payment providers to process eligible online transactions and service payments.

When you complete a payment through an authorized payment provider, your payment information is handled according to that provider's security procedures and Privacy Policy.

Please note:

• Payment transactions may be processed through third-party payment providers.
• We do not intentionally store complete credit or debit card numbers on our website servers.
• Payment providers may collect and process information necessary to authorize and complete transactions.
• Transaction records may be retained for accounting, customer service, fraud prevention, and legal compliance purposes.
• Payment processing is subject to the applicable provider's terms and privacy practices.

For more information about how a particular payment provider handles your information, please review its Privacy Policy.

Section 6 – Third-Party Services

We may work with trusted third-party service providers to support our business operations and provide services to our customers.

These providers may include:

• Payment processing services.
• Website hosting and infrastructure providers.
• Website analytics and performance services.
• Shipping and delivery companies, where applicable.
• Customer communication and support platforms.
• Website security and fraud prevention services.

Third-party providers generally collect, use, and disclose personal information only to the extent necessary to perform the services they provide.

However, certain third-party providers operate under their own privacy policies and terms of service.

We encourage you to review their privacy policies to understand how your personal information is collected, processed, and protected.

When you leave our website or access an external website through a link, your activity may be governed by that third party's privacy policy rather than this Privacy Policy.

Sam Watch & Jewelry Repair is not responsible for the privacy practices or content of external websites.

Section 7 – Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors interact with our website.

Cookies are small data files stored on your device when you visit a website.

They may help us:

• Remember your browsing preferences.
• Maintain website sessions.
• Improve website performance and functionality.
• Understand website traffic and visitor behavior.
• Support shopping cart and checkout functionality, where applicable.
• Improve website security and user experience.

Depending on the website platform and services enabled, cookies may include:

1. Essential Cookies

These cookies help our website function properly and may support security, navigation, and basic website operations.

2. Functional Cookies

These cookies may remember user preferences and improve your browsing experience.

3. Analytics Cookies

These cookies may help us understand how visitors use our website, including which pages receive traffic and how users navigate between pages.

4. Marketing Cookies

Where enabled and permitted by applicable law, these cookies may help measure promotional activities and provide relevant advertising.

Managing Cookies

You can manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect website functionality and prevent some features from working properly.

Where required by applicable law, we will provide appropriate cookie notices and consent or preference mechanisms.

Section 8 – Security of Personal Information

Protecting your personal information is important to us.

We take reasonable administrative, technical, and organizational measures to help protect the information we collect against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Our security practices may include:

• Using secure website connections where available.
• Limiting access to personal information to authorized personnel and service providers.
• Working with reputable third-party payment processors.
• Maintaining reasonable safeguards for business records and customer information.
• Protecting customer communications and service-related records.
• Reviewing our security practices when necessary.

We also take reasonable care when handling information and photographs relating to watches and jewelry submitted for repair services.

Although we take reasonable steps to protect your information, no method of electronic transmission or storage over the Internet can be guaranteed to be completely secure.

Therefore, we cannot guarantee absolute security but remain committed to maintaining appropriate safeguards.

If we become aware of a security incident involving personal information, we will take appropriate steps in accordance with applicable notification requirements.

Section 9 – Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

Retention periods may depend on:

• The nature of the information collected.
• The status of your order or repair request.
• Customer service and business record requirements.
• Accounting and financial obligations.
• Legal and regulatory requirements.
• The resolution of disputes or claims.

For example, order and transaction records may be retained for accounting and business administration purposes.

Repair-related information, including photographs and service instructions, may be retained as necessary to manage repair requests, provide customer support, and address service-related concerns.

When personal information is no longer reasonably necessary, we will take appropriate steps to delete, destroy, or de-identify it, subject to applicable law.

Section 10 – Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

1. Right to Know

You may have the right to request information about the categories and specific pieces of personal information we collect, use, disclose, or process about you.

2. Right to Access

You may request access to personal information we maintain about you.

3. Right to Correction

You may request that inaccurate or incomplete personal information be corrected.

4. Right to Deletion

You may request that we delete personal information we have collected about you, subject to applicable legal exceptions.

5. Right to Data Portability

Where applicable, you may request a copy of certain personal information in a portable and reasonably usable format.

6. Right to Withdraw Consent

You may withdraw consent for certain processing activities where processing is based on your consent.

7. Right to Opt Out of Certain Processing

Where required by applicable law, you may have the right to opt out of the sale or sharing of personal information, targeted advertising, or certain profiling activities.

We do not sell or rent customers' personal information. If our data practices change in a way that triggers additional opt-out rights, we will provide the required notices and mechanisms.

How to Exercise Your Privacy Rights

To submit a privacy-related request, please contact us:

Email: support@samwatchjewelry.com

Please include:

• Your full name.
• Your preferred contact email.
• The nature of your request.
• Any relevant information that helps us identify the records concerned.

We may need to verify your identity before processing certain requests to protect your personal information.

We will review and respond to requests within the timeframes required by applicable law.

You may also authorize an agent to submit a request on your behalf where permitted by law and subject to appropriate verification.

Section 11 – California Privacy Rights

If you are a California resident, you may have additional privacy rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), where applicable.

Subject to applicable legal requirements and exceptions, these rights may include:

• The right to know what categories of personal information are collected.
• The right to access specific pieces of personal information.
• The right to request deletion of personal information.
• The right to request correction of inaccurate personal information.
• The right to receive information about the categories of personal information disclosed for business purposes.
• The right to opt out of the sale or sharing of personal information, where applicable.
• The right to limit certain uses and disclosures of sensitive personal information, where applicable.
• The right not to receive discriminatory treatment for exercising privacy rights.

Categories of Personal Information

Depending on your interactions with our website and services, we may collect the following categories of personal information:

• Identifiers, such as names, email addresses, phone numbers, and IP addresses.
• Customer records, such as billing and contact information.
• Commercial information, such as purchase history, repair requests, and transaction records.
• Internet or electronic network activity information, such as browsing interactions and website usage.
• Audio, electronic, or visual information, such as photographs of watches and jewelry submitted for repair assessment.
• Other information reasonably necessary to provide our services.

We collect and use these categories for the business and operational purposes described in this Privacy Policy.

Sale and Sharing of Personal Information

Sam Watch & Jewelry Repair does not sell customers' personal information for monetary consideration.

We also do not rent customers' personal information.

We may use third-party service providers to support website operations, payment processing, analytics, and customer services. Certain activities involving third-party advertising or analytics technologies may constitute sharing under applicable privacy laws, depending on how those technologies are configured and used.

Where applicable, we will provide legally required opt-out options.

Submitting a California Privacy Request

California residents may submit applicable privacy requests by contacting:

Email: support@samwatchjewelry.com

Please use the subject line:

California Privacy Rights Request

We may verify your identity before processing your request.

We will not unlawfully discriminate against you for exercising your privacy rights.

Section 12 – Children's Privacy

Our website and services are not intentionally directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without appropriate parental consent where required by law.

If we become aware that personal information has been collected from a child without the required authorization, we will take reasonable steps to delete the information as required by applicable law.

If you believe a child has provided personal information to us without appropriate consent, please contact:

Email: support@samwatchjewelry.com

Parents or legal guardians may contact us with questions or concerns regarding a child's personal information.

Section 13 – International Visitors and Data Transfers

Our business is based in the United States.

If you access our website from outside the United States, your personal information may be processed or stored in the United States or other locations where our authorized service providers operate.

Privacy and data protection laws may differ between jurisdictions.

Where applicable, we will take reasonable steps to ensure that international transfers of personal information are handled in accordance with relevant data protection requirements.

By using our website and providing personal information, you acknowledge that your information may be processed in locations outside your country of residence, subject to applicable legal requirements.

Section 14 – Do Not Track Signals

Some web browsers offer a Do Not Track (DNT) feature that allows users to express preferences regarding online tracking.

Because there is currently no universally accepted standard for interpreting all DNT signals, our website may not respond to every such signal.

Where required by applicable law, we will honor legally recognized browser-based opt-out preference signals and other valid privacy choices.

You can also manage cookies and tracking preferences through your browser settings and any privacy controls made available on our website.

Section 15 – Links to Other Websites

Our website may contain links to third-party websites, applications, or services for your convenience.

These external websites operate independently and may have their own privacy policies, terms, and data collection practices.

We do not control the privacy practices, security procedures, or content of third-party websites.

We encourage you to review the privacy policy of every external website before submitting personal information.

This Privacy Policy applies only to information collected through our website and our own services.

Section 16 – Changes to This Privacy Policy

We reserve the right to update, modify, or replace any part of this Privacy Policy from time to time.

Changes may be necessary to reflect:

• Updates to our business operations.
• Changes in our services.
• New website features or technologies.
• Changes in third-party service providers.
• Updates to applicable privacy laws and regulations.

Any updates will be published on this page with a revised "Last Updated" date.

We encourage customers to review this Privacy Policy periodically to remain informed about how we collect, use, and protect personal information.

Your continued use of our website after an updated Privacy Policy has been published constitutes acknowledgment of the updated policy, to the extent permitted by applicable law.

If a material change requires additional consent or notice, we will provide it as required by law.

Section 17 – Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the information below.

Business Name: Sam Watch & Jewelry Repair

Website: https://samwatchjewelry.com

Email: support@samwatchjewelry.com

Business Address:

145 S Fairfax Ave, Suite #364
Los Angeles, CA 90036
United States

Customer Support Hours:

• Monday – Friday: 9:00 AM – 6:00 PM
• Saturday: 10:00 AM – 4:00 PM
• Sunday: Closed

Holiday hours may vary.

For privacy-related inquiries, please include "Privacy Policy Request" in your email subject line so that we can direct your inquiry appropriately.

We appreciate your trust in Sam Watch & Jewelry Repair. Protecting your personal information and respecting your privacy remain important parts of our commitment to providing reliable watch and jewelry repair services.

Sam Watch & Jewelry Repair
Watch & Jewelry Repair Services
Los Angeles, California, United States

Website: https://samwatchjewelry.com
Email: support@samwatchjewelry.com